DSA Transparency Report – December 2024
Hipolink
This DSA Transparency Report covers the content moderation activities of CEBC B.V., being the owner of Hipolink, under the Digital Services Act (DSA), for the period from 17th January 2024 – to 31st December, 2024.
Section 1. Information on number of orders received from EU Member States' authorities
| Metric | Total number | Member States of the European Union | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| BE | DE | ES | FR | HR | IT | NL | PT | Other | ||
| Number of orders to act against illegal content | 0 | |||||||||
| Number of orders to provide information | 0 | |||||||||
| Median time to inform the authority of the receipt of the order to act against illegal content | 0 | |||||||||
| Median time to give effect to the order to act against illegal content | 0 | |||||||||
| Moderation divided by category: | ||||||||||
| Unsafe and/or illegal products / violent or graphic content / illegal activities and dangerous challenges / Negative effects on civic discourse or elections / Scams and/or fraud | 0 | |||||||||
Section 2. Information on number of notices
| Metric | Total number | Notice and Action mechanism (NAM) | |
|---|---|---|---|
| NAM total | Trusted Flagger | ||
| Number of notices received | 0 | ||
| Median time to take action on the basis of the notice | 0 | ||
| Number and types of actions taken on the basis of the law | 0 | ||
| Number and types of actions taken on the basis of the terms and conditions of service | 0 | ||
| Number and types of alleged illegal content concerned | 0 | ||
| Number of notices processed by using automated means | 0 | ||
Section 3. Information on own-initiative content moderation
Hipolink takes all possible measures to ensure that its users are satisfied with Hipolink services while remaining within the legal framework. Hipolink is using a combination of live moderation, ongoing moderation, and post-moderation. There are two types of content moderation by Hipolink: automated review and human review.
In addition to that, any user can leave a complaint through customer support. Every complaint is followed by a detailed investigation to determine how to deal with the user in question. As soon as there is evidence of abuse, any violation of laws and regulations is prevented within 24 hours.
Automated tools are also used by Hipolink. This includes automated tools that detect fraud and other user suspicious activities. These tools have also been deployed to identify any content that may violate applicable laws and regulations, as well as Hipolink's policies. Hipolink's automated tools are continually trained and enhanced to address new and emerging threats.
Persons in charge of content moderation receive comprehensive training when they join the team. This initial training is enhanced by continuous trainings to keep personnel updated on all issues that require active involvement and prompt response from Hipolink's team. A separate support team is dedicated to manual moderation, operating in accordance with our content review guidelines and policies. Each support staff member is trained based on our content moderation policies.
Total number of content moderation measures taken: 108134
Number of content moderation measures taken detected solely using automated means: 53205 (semi-automatic)
Content moderation measures taken categorised by type of restriction applied:
| Types of restriction measures | Number of measures taken |
|---|---|
| Permanently blocking the author page and all content | 3002 |
| Temporary blocking of the author page | 119 |
| Full blocking/deletion of author's content | 515 |
| Temporary blocking of withdrawal of funds (if suspected) | 610 |
| Temporary or permanent blocking of receiving funds | 43 |
Content moderation measures taken categorised by type of illegal content or violation of terms and conditions:
| Types of illegal content or violation of terms and conditions | Number of measures taken |
|---|---|
| 6.1.8. – providing access to pornographic materials | 473 |
| 8.5, 8.6 – fraud | 290 |
| 5.2.3.8 – advertising of online casino, casino, slot machine hall, poker, gambling games | 1459 |
| 5.2.3.2, 6.2.2 – copyright infringement | 118 |
| 5.2.4 – malware | 106 |
| 2.1. Company may make the access to and use of the HIPOLINK Platform, or certain areas or features of the HIPOLINK Platform, subject to certain conditions or requirements, such as completing a verification process, meeting specific quality or eligibility criteria. | 783 |
| 6.1.9. – use the Hipolink Platform to fund escort activity | 190 |
| 5.7. – spam | 870 |
Section 4. Information on number of complaints
| Metric | Number |
|---|---|
| Out-of-court dispute submitted bodies | |
| Number of decisions submitted to out-of-court dispute settlement bodies | 0 |
| Internal complaints mechanism | |
| Number of complaints submitted to the internal-complaints mechanism | 129 |
| Complaint based on procedural grounds | 0 |
| Complaint regarding the interpretation of illegality or incompatibility | 0 |
| Number of restrictions upheld as a result of an internal complaint | 103 |
| Number of restrictions reversed as a result of an internal complaint | 26 |
| Median time for decisions on internal complaints | up to 12 hours |
Section 5. Information on any use of automated means for the purpose of content moderation
| Metric | Total Number |
|---|---|
| Accuracy rate of the items processed solely by automated means | 0 |
| Accuracy rate of the items processed partly by automated means | 53205 (semi-automatic) |
| Error rate of the automated means applied | 0 |
| Safeguards applied to the use of automated means: | Hipolink performs constant random sampling of the automatically approved items and sends them to moderators to ensure that the quality of automated approvals is within the acceptable range. |
